We understand that customers may have some questions or queries, that they wish to ask before they make a booking at the current time.
Below, we have provided some frequently asked questions that should help to guide you with any queries you may have, we hope that this information will be helpful.
This page is being kept up to date as frequently as possible, but please accept our apologies for any delays in updating this information following any government announcements as they happen.
Can I make a booking with you?
Yes, you can make a booking with us as long as it departs on or after the 4th July 2020.
Will Holidays be able to take place from the 4th July?
At the current time, holiday accommodation in England is grouped with other hospitality businesses and the Government’s most recent advice is that these businesses will not reopen before this date! In Scotland and Wales there are different rules set out by the devolved administrations for when holiday accommodation may re-open.
The Government’s advice across all three countries is constantly being updated and we will continue to update our policies in line with the Government updates.
What happens if the Government impose further travel restrictions that mean I cannot go?
Customers can book with confidence and know that if you are unable to travel because our property is unavailable due to Government restrictions you will have options to amend your booking as needed.
What extra measures are being put in place to stop the spread of Coronavirus?
The Coach House Bungalow is already cleaned to a high standard and in light of the current situation additional procedures will be introduced to help reduce the risks where possible. New procedures on change over days and key collection are being put in to place and will be advised before check-in.
How often do you review your policies regarding Coronavirus?
We will review our policy in line with the Government advice as it is issued, as a minimum, every 3 weeks.
For Holidays up until 3rd July 2020.
Can I go on my holiday with you?
Based on the current Government guidance, holiday accommodation will not be open in England during this time.
The Government’s advice and guidance on this issue is changing frequently, so we are asking all customers to follow the latest updates before making any decisions to travel.
We ask that all customers consider this guidance as well as their own personal circumstances and any impact on the community that our holiday accommodation is situated before deciding if they should travel during this period.
Can I amend my booking?
If you wish to amend your holiday dates, you can do so by either telephoning or emailing with your name and dates, and we will be able to help and advise you.
I want to amend my booking, but the prices have changed – Why?
During normal times our prices are subject to change depending on seasonality and promotional discounts.
It is possible that a customer looking to travel at a different time to their original booking will find that the cost has either increased or decreased, depending on a number of factors such as seasonality, change over days, short break rules and it is also possible that if you booked your holiday last minute, the Coach House Bungalow was originally booked with a discount.
If a customer wishes to change the date where the price has increased, the customer will need to pay the difference in price. If a customer selects to change to a date where the price has decreased, then the customer will be refunded the difference.
For holidays beginning between 4th July – 31st August 2020
Can I go on my holiday with you?
We hope that you should be able to go on holiday as normal during this time. However, as the Government’s advice is changing frequently, we are asking all customers to follow the latest advice from the Government and consider their own personal circumstances before deciding if they should travel.
I am due to pay my holiday balance in the next few weeks, what should I do?
Please Note, we do not automatically debit your balance from any card held securely on our system and will be in touch with you via email or telephone regarding your balance payment.
As the advice is being constantly updated, we understand that this can be an uncertain time, especially for any guests who would normally be due to pay their balance soon.
We have therefore introduced a new Special Balance payment policy to help ease any such concern to allow guests the chance to wait and see how matters develop before making a decision about whether to go ahead or cancel their booking.
We will review whether we extend the period that this policy applies to at least every 3 weeks in line with the Government guidance around any lockdown period.