We understand that customers may have some questions or queries, that they wish to ask before they make a booking at the current time.
Below, we have provided some frequently asked questions that should help to guide you with any queries you may have, we hope that this information will be helpful.
This page is being kept up to date as frequently as possible, but please accept our apologies for any delays in updating this information following any government announcements as they happen.
Can I make a booking with you?
Yes, you can make a booking with us as long as it departs within the permitted Government Guidelines, and subject to availability.
When will Holidays be able to take place?
From the 12th April 2021, Self catering accommodation can stay open for overnight stays to one household or support bubble.
What happens if the Government impose further travel restrictions that mean I cannot go?
Customers can book with confidence and know that if you are unable to travel because our property is unavailable due to Government restrictions you will have options to amend your booking as needed or be offered a full refund.
What extra measures are being put in place to stop the spread of Coronavirus?
The Coach House Bungalow is already cleaned to a high standard and in light of the current situation additional procedures have been introduced to help reduce the risks where possible. We are now able to do the Covid19 Rapid Antigen Test to ensure all staff entering the property do not have the Virus, and have also had the Vaccine. New procedures on change over days and key collection are being put in to place and will be advised before check-in.
How often do you review your policies regarding Coronavirus?
We will review our policy in line with the Government advice as it is issued, as a minimum, every 3 weeks.
The Government’s advice and guidance on this issue is changing frequently, so we are asking all customers to follow the latest updates before making any decisions to travel.
We ask that all customers consider this guidance as well as their own personal circumstances and any impact on the community that our holiday accommodation is situated before deciding if they should travel during this period. Please read our terms and Conditions regarding self isolation and cancellations due to contracting Coronavirus. We advise all guests to take out travel insurance to cover for accident or illness preventing travel.
Can I amend my booking?
If you wish to amend your holiday dates, you can do so by either telephoning or emailing with your name and dates, and we will be able to help and advise you.
I want to amend my booking, but the prices have changed – Why?
During normal times our prices are subject to change depending on seasonality and promotional discounts.
It is possible that a customer looking to travel at a different time to their original booking will find that the cost has either increased or decreased, depending on a number of factors such as seasonality, change over days, short break rules and it is also possible that if you booked your holiday last minute, the Coach House Bungalow was originally booked with a discount.
If a customer wishes to change the date where the price has increased, the customer will need to pay the difference in price. If a customer selects to change to a date where the price has decreased, then the customer will be refunded the difference.
I am due to pay my holiday balance in the next few weeks, what should I do?
Please Note, we do not automatically debit your balance from any card held securely on our system and will be in touch with you via email or telephone regarding your balance payment.
As the advice is being constantly updated, we understand that this can be an uncertain time, especially for any guests who would normally be due to pay their balance soon.
We have therefore introduced a new Special Balance payment policy to help ease any such concern to allow guests the chance to wait and see how matters develop before making a decision about whether to go ahead or cancel their booking.
We will review whether we extend the period that this policy applies to at least every 3 weeks in line with the Government guidance around any lockdown period.